FAQ

  1. How does Bluey VPN work and what are its benefits?

    VPN functions by applying powerful encryption methods and VPN protocols that basically encode your online data and hide your IP. This means that you can secure your Internet connection, erase all bans and keep your online activities anonymous. All in all, you get a new virtual identity so that you can do anything on the web. No restrictions of any kind!
  2. How can I get a VPN account at Bluey?

    The procedure is quite simple. All you have to do is choose an appropriate package based on your requirements and make an order. Entire payment procedure is very simple and fast. Upon payment you will receive a notification about your account activation. Then you can start using our service.
  3. How can I get support in case I have a problem?

    Contact our support team if you encounter any difficulties or you have a question. We are available through online chat 24/7, or send us an e-mail. We will be happy to assist.
  4. What information do you store?

    Bluey VPN does not store, log or share any clients` data as we are committed to keeping our customers` information confidential. Your privacy is guaranteed with us.
  5. Can I connect to Bluey VPN with multiple devices at the same time?

    Unfortunately, you cannot connect with more than one device at the same time, though you can use more devices with your Bluey VPN account in case they share all the same router.
  6. What operating systems does Bluey VPN support?

    We typically support: Mac OSX – Panther, Leopard, Tiger, Snow Leopard, Lion, Mountain Lion – Windows XP, XP 64-bit, Vista, Vista 64-bit, Windows 7 x86 & x64, Windows 8 x86 & x64–iPhone and iPod Touch, iPad – Windows Mobile 5 & 6 Android – Symbian – Linux.
  7. Will using Virtual Private Network slow down my connection?

    Generally speaking, it depends on factors such as your proximity to the server`s location and your web speed to begin with. The closer you are to the location of the server or servers you have chosen, the faster connection you will have.
  8. I want to view online TV streaming channels from my home country. Will I be able to do it with your VPN?

    Of course! You can access basically any online channel from any location around the world, no government or ISP restrictions. We can unlock it all for you.
  9. Does your VPN service work with any type of connection?

    You can use Bluey VPN services with Cable, DSL, Satellite, dial up, Wi-Fi etc. It works perfectly with any type of Internet connection.
  10. Can I use VPN for my cell phone?

    Mobile users tend to use unsecure wireless connections, which makes them vulnerable to potential online frauds. Therefore, it is highly recommended to connect via PPTP or SSL from your iPhone, Android, iPad and Windows Mobile devices and secure your online use.
  11. How is my anonymity maintained?

    By creating a virtual tunnel between you and our server, we ensure your maximum 2048 bit online security and anonymity regardless of your location or the purpose of using Bluey VPN. There is nothing to worry about since we preserve your Internet anonymity by applying VPN protocols you can trust.
  12. Do you offer free VPN accounts?

    Unfortunately, we do not offer trial accounts so as to prevent the abuse. Bluey VPN guarantees top performance and reliability of service for all its clients. In case there are significant problems with your account that cannot be overcome, we can refund your money within 14 days of purchase.
  13. What payment options are available and how do I make the necessary payment?

    We accept accepts all major credit cards (Master Card, American Express, Visa, Discover) and PayPal, and you can choose from multiple payment method options once you have chosen your VPN use.
  14. How can I delete/cancel my account?

    You can cancel it any time by contacting our support team and we will do the rest of the work for you. Our professional staff is constantly available through live chat.
  15. Is your VPN connection encrypted?

    One of the amazing benefits of using VPN services is special encryption technology for your top level online security. We provide 128-2048 bit SSL military grade encryption that protects your whole web traffic.
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